Refund Policy

Last updated 4 November 2026

We want every product we sell to work for you. Here’s what happens if one doesn’t.

If a product doesn’t work

If a product you bought from us genuinely doesn’t work as described, we’ll first try to fix it for you. If we can’t make it work as described, we’ll refund the full price to your original payment method.

How to ask

Send us a message through the Contact Us form with:

  • the email address you used at checkout, or your invoice number;
  • which product it is;
  • what isn’t working, including your Unity version and platform, and any error messages.

Change of mind

Because our products are digital and can’t be returned once downloaded, we don’t offer refunds if you change your mind or buy the wrong product by mistake, unless the law where you live requires it. If you’re unsure whether a product suits your project, ask us before you buy.

Subscriptions

The same rule applies to the yearly subscription: if the content it includes genuinely doesn’t work and we can’t fix it, we’ll refund you.

When you’ll get your money

Refunds go back through Stripe to the card or method you paid with. They usually appear within 5–10 business days, depending on your bank.

Your legal rights

Nothing in this policy limits any rights you have under consumer protection law where you live.